This is to express our personal appreciation to you and your management team for your high level of professionalism displayed over the last one year since we gave you the mandate to manage our property . Your response to inquiries has been quite phenomenon, your level of honesty has been outstanding and your follow up on issues has been exemplary. We must confess that since we gave you the property to manage, we have been encouraged to invest more in rental business due to your due diligence in picking tenants and managing our property beyond our expectations. I have since received the electronic copy of the summary of the financial transactions for the year and I also received the hard copy today. On my part, I shall continue to recommend you to anyone that is interested in property rental business as you have become a source of inspiration to me and all others that I have recommended to you. Please feel free to use this testimony as part of your customers testimonies in your website and keep up the good work. Thanks.
“Dear Brian, It has been such a pleasure working with you, Jonathan, and Bert and the rest of the Highgate team over the past two years. I am very grateful that I found you. I work in an industry that requires exemplary client service. As a result, my expectations are very high … and to be honest, I have grown accustomed to disappointment when dealing with service-providers. Highgate, in contrast, never disappoints – in fact, Highgate has been nothing short of spectacular. From the very first call to you – just over two years ago – to our recent chat last week, you have provided extraordinary client service. Highgate never fails to impress. Highgate “inherited” my challenging property, and equally challenging tenant, from my previous (and disappointing) property managers.
The difference between Highgate and my former property managers was immediately and dramatically apparent. Highgate blew right through my high expectations and raised the bar for client service. Within days, Highgate swiftly dealt with my difficult tenant, which I’m sure saved me a lot of trouble and headaches. Shortly after, Highgate oversaw and managed a lengthy and complex foundation repair project. It was not an easy time with my property. The problems were enough to overwhelm any owner. However, even though you had just started as my new property manager, Highgate saw me through these challenges with professionalism, skill, and compassion. The Highgate team identified the problems, took ownership of the problems, and solved the problems. Highgate provided such exceptional service, that I didn’t need to worry about anything. Highgate is the gold standard – a model of excellence in property management and client service. I know that my property is in the best possible hands.
Moving my investment property to Highgate is the very best decision I have made as an owner. Thank you for all your professionalism, good advice, and excellent service over the past 2 years. I look forward to working with Highgate for many more years to come. I also want to thank you and Bert personally for your kindness, compassion, and support during the particularly challenging times. You treated me like family and had my back when I needed it most. You and Bert definitely went above and beyond for me.
Thank you. Brian, you and the Highgate team are the very best. I’m glad I have Highgate on my side.”
“For the past four years, Highgate Property Management has been managing three properties for me. During this time it is my pleasure to report that I have had an excellent level of service. They have consistently managed my properties well and dealt with issues in a timely and effective manner. I will easily endorse them and they would be my first choice to for management services as my property portfolio continues to grow.”
I can say without any hesitation that I cannot remember when I have ever been treated so well by a company. Not only are HighGate efficient and professional in business but they really care about people. They take the time to understand and go beyond to help. I can’t speak highly enough of them. You can sense, you are in the company of good people.
“I first met Brian about 10 years ago, we did a few real estate deals together and I was very impressed with his expertise and professionalism.
I recently was in need of a management company to take care of a rental unit. Brian and his son Jonathon met me at the property the very next day! Inside of two weeks it was rented out!
It’s great to be working with Brian once again, I look forward to a long working relationship with Brian and Jonathon.”
“We were immediately impressed with the professionalism of Brian and Jonathan when looking for a property manager for our Toronto condo. We are now growing our relationship with them and appreciate their depth of knowledge and sound advice as well as their high degree of commitment to both us and our tenants. The conciseness of the testimonial does not suggest we are any less appreciative of our relationship with you than the more verbose clients on your web site.”
“Once we met with Brian and Jonathan at our townhouse we immediately knew that HighGate was going to get our business. They arrived on time, were very professional and answered all the questions to our satisfaction. They made us feel very comfortable handing over our investment – a ‘novelty’ property since it has its own private elevator. The next day after our initial meeting they provided us with market research data and a copy of their contract for review. All of this was done electronically. Once we signed the contract they provided an interior designer to prep the property and dealt with the advertising. All of this was done in a couple of days. They arranged viewings and screened potential clients within a matter of days and secured a corporate tenant within a couple of weeks which was our requirement. They were always available past the business hours and responded to our e-mail messages and calls promptly always making us feel very comfortable with their suggestions. Once the tenants were chosen they checked them in and made the tenants feel very comfortable. Both Brian and Jonathan are the most professional individuals. They tuned in very fast and listened to us. We quickly recognized that this kind of skill set comes with experience and success. Brian and Jonathan are very successful in their field. They are successful because they have the experience, the know-how and the skills. So now we are handing over another investment property to them because we know that both of them will perform to our expectations. We can simply relax and leave our next property to Brian and Jonathan because they will perform and make it happen….”
“We owned a condo in Toronto and needed assistance trying to sell the unit. We had the great fortune to connect with Brian Maloney and his son Jonathan who helped us through every step of the process. For us they was especially helpful as we live in New York and wanted to try and complete a sale without having to take time off and fly to Toronto. They handled every detail of the sale including shipping our personal items back to us in New York. As a business owner we can truly appreciate working with a company who are not only professional but makes you feel as though you are their only client and 100% of their attention is devoted to you. I would recommend them without reservation”
“HighGate is managing my property rental while I am living in Europe. I have found the team to be responsive, professional and competent. They made the transition easy for me and have managed the property effectively in my absence. They are helpful and knowledgeable – and when I have questions or matters that need to be addressed the team at HighGate deal with everything promptly and efficiently. The fact that it is a family owned business and I deal directly with Brian when needed is important to me and gives me a good sense of confidence.”
We purchased our new condo in Toronto and had no idea where to turn to as we are not from Toronto. Searching the internet High Gate came up and we thought lets give it a try and we were not disappointed. High Gate is very professional, follow up immediately and supply us with monthly reports. We could not have found better property managers. It is a real pleasure working together with High Gate
“I am grateful to have this opportunity to recommend Brian and Jonathan Maloney. Due to circumstances that arose, I had to move to Toronto from New York immediately. I did not have time to come to Toronto and find a place and then go back home and pack. A friend in Manhattan who happened to have done business with Brian and Jonathan highly recommended them. Dealing with them was a real pleasure. They took care of everything. They photographed properties that they had selected and sent to me. Within 3 days I was in Toronto. Shortly after, my mother needed to sell her home and re-locate. It could have been a very stressful time for her but Brian and Jonathan made it very easy. They took care of everything. They helped prepare my mother’s place for sale. His crew went in and did everything right down to the window cleaning. Brian’s experience in sales was apparent. The offer was negotiated flawlessly. She was so grateful. Their courtesy and caring is genuine. I cannot speak highly enough of them.”
“Just prior to meeting HighGate, we purchased a home that was only three years old but, to quote Brian, it is like a 15-year old house; it has been very badly abused by the owners. It would need a lot of work. It is our house but we felt comfortable leaving the work and decisions to HighGate because Brian took his time to explain to us his vision for the house and where he wanted to take it. He also assured us, any time we got dejected, that the house would be stunning on completion of the repair works. The work is now completed and on budget. We are pleased to say that, indeed, the house looks stunning. We cannot say enough thank you to Brian and his HighGate crew for not only the work but also for successfully renting out the house.
We told Brian the first time we met him that we knew we had hired the right company to manage the property. We still stand by that statement.
Brian, John and Christine, thanks and thanks again.”
I would like to thank you,Jonathan and the rest of the staff for the excellent job you did in leasing my condo and having everything signed and completed in under six days.I initially placed the unit for sale because I did not want to deal with a management company after a previous business relationship with a large builder offering management services in their buildings.I ended up selling the unit in 2012 as the market improved just to get out of having to deal with a property management company.This condo was supposed to be lived in by my parents,however a serious health diagnosis prevented them from moving in and it sat empty waiting for them.The prospect of having to deal with another management company steered me towards selling,and it was only after searching many evenings that I decided to send you an email.Your quick response and availability to answer all my questions and your eagerness to help me, even though I was not a client as yet made my decision to use your services an easy one.Thank you for such an easy and seamless transition into being a landlord again in this city. I look forward to a long and prosperous relationship.I can say without a doubt that your service is the best I have experienced as I have several investment properties in the States and have dealt with several property management companies as I continue to search for the best managers.
“Renting with HighGate makes a world of difference in our rental experience from day one. I appreciate their reliability, responsiveness and human touch. If you need anything, they are there to help. I’m convinced that my family’s move to Toronto was more enjoyable because of them. They eliminate a huge level of stress with any relocation. HighGate definitely adds value to any tenant-landlord arrangement and as my wife confirms we would take a HighGate managed property over another, every time.”
“The thought of having a tenant in my family home, was a very anxious feeling. Even more anxious, was the thought of finding a property management company that shared my respect for the property, and trusting them to find the right tenant and maintain the property in my absence. From the first meeting, Brian and his team at HighGate made me feel at ease and walked me through the process in a sincere and patient manner. Their professionalism, courtesy, understanding, and attention to my concerns made the decision to choose HighGate easy, and without regrets. ”
“Brian and Jon made my first home buying experience a great one! They were very patient and informative, and listened to what I wanted in a property. They were very quick to respond to my emails and phone calls, which made the whole process very efficient. Even though I have a complicated schedule, Brian was always available to show me places when I was free. He showed me a great variety of properties that suited exactly what I was looking for. Even after I bought my property, HighGate was extremely helpful with flooring, painting, etc. Overall it was a great experience. Amazing service. I’ll definitely be using their services again in the future.”
“It was a great pleasure working with Jonathan and Brian. They are always available, courteous and informative – a true breath of fresh air! Whether discussing management services or purchasing a property, they were always accommodating and thoughtful. We will definitely continue to work with them.”
“I am most delighted to recommend Brian Maloney and his team as a “landlord”. When I moved into my unit, he came right away to fix any minor problem. The unit had been recently renovated and the floor coverings and counter tops were so tastefully selected. As a consultant in fine art, I appreciated the careful choice of paint colours use to decorate the condo. And when it came time to raise the monthly rent, Brian was reasonable and fair. I can highly praise the team and appreciated his kindness as my “landlord”. It felt like I was renting from a strong professional who really cared about my enjoyment of my home.”
“Just wanted to say thanks for all you’ve done for me, not just with the sale, but the management of my property the entire time I was your client. Your professionalism and hands on attitude to in every detail always left me completely confident in having you manage our affairs – especially whenever it got hairy…
Anyway, you know by now you are my first recommendation if I ever hear of someone needing to sell or property management. Just wanted to say thanks, and if we ever make a move back to Canada (never say never!), you’ll be first on my call list.”
“Highgate Properties has worked with us since 2009 when we sold our property in Danforth and exchanged it for a condominium in central Toronto. To put it simply, it has been a great experience and we only regret that we did not know about you back in 2007. You helped us get out of a very serious negative cash flow situation with very painful financial losses between 2007 and 2009. Since 2009 we have only seen our monthly statements, occasional notes and almost no vacancies. We have recovered from our losses. I very much appreciate all that you have done for us.”
“Around May 2012, my wife and I were looking for a management company to help us rent out our new house since we are based outside the country. The internet is a good source for such information and this led us to HighGate Property Investments. We liked what we read and saw on the website and this was further confirmed by our personal interaction with Brian and his son Jonathan. Since signing the contract with them in July 2012, they have managed our property well by identifying a good tenant and ensuring that we are informed on a regular basis about the maintenance of the house, finances etc. In other words, they have removed the worries that come with managing a property from a distance. They also provide useful information on the property market in the Toronto region. We have definitely developed a very good working relationship with them. We are happy with this arrangement as they provide a worthy and very useful service.”
“I have been pleased with the service both Brian and John have provided. I have benefited from their advice. This has allowed me to be a property owner in a city, in which I don’t reside, without the stress and worry.”
Dear Brian & HighGate Associates:
Re: Letter of Excellence!
This letter is to mention the excellent care and attention Brian Maloney and his team at HighGate Property Investments invested in us while assisting with the search and lease of a property in Toronto. Moving to Toronto has been an eye opening experience for us, and locating a home to lease was unknown territory, but Brian and his team made the experience very pleasant and inviting. We highly recommend HighGate Property Investments to anybody who is interested in relocating to Toronto and requires a property to lease, or who may have a property that needs managing. Brian and his team went above and beyond the required professionalism necessary for our house hunt, and we thank them dearly for that.
Yours very truly
“We have been a tennant of HighGate Property for 12 months. We have found them polite , professional and responsive when we have need to request service. Our main contact Jon deals with any questions or issues between us and the Owners. Bert who is in charge of service is very responsive and great to deal with. Bita who works in the office is always on top of things. Thanks to the Highgate team. Brian and Jon made my first home buying experience a great one! They were very patient and informative, and listened to what I wanted in a property. They were very quick to respond to my emails and phone calls, which made the whole process very efficient. Even though I have a complicated schedule, Brian was always available to show me places when I was free. He showed me a great variety of properties that suited exactly what I was looking for. Even after I bought my property, HighGate was extremely helpful with flooring, painting, etc. Overall it was a great experience. Amazing service. I’ll definitely be using their services again in the future.”
“I thought I would send off a note to you to let you know how much we enjoyed working with Bert. We found him to be always informative, willing to listen to our ideas and consistently friendly and easy to deal with. He was always available to us by e-mail or cell phone. Most importantly we felt we could trust his judgement with respect to the repairs and renovations. He would always look for the most reasonable way to deal with a repair, to the extent that he would e-mail us photos of products from the stores, comparison shopping electronically! We were pleasantly surprised when he would email us pictures of the progress any day of the week, even on a Sunday.
It was a real pleasure dealing with him, especially given the fact that we are so far removed from the property. My best regards.”
“We are thankful a colleague recommended Highgate Property Management. They are professional, courteous and always available – to us and our tenants. We have complete peace of mind. We highly recommend Highgate to anyone requiring expert property management services. Good work!”
“Back in 2011, I was searching for a property management company to take care of my home in Toronto. My needs were very straight forward and simple. I wanted a property management company that I could trust to manage my property while living abroad. Highgate has been a great company. Why? simply because i never hear from them, and I know my home is being managed extremely well. not only I used them as a property management company, but I also used their home renovation services to do home renovation. They provided a high quality services and fantastic work. I am currently living in Europe and Highgate has been managing my home for the past 3 years. While their prices may not be the most competitive on the market (as you can always find cheaper), they provide a top of the line service to their customer. I will continue using their services for many years to come. This is a company you can trust 100% with your property, no matter where you live.”
“I engaged the services of Highgate starting in August 2011 to rent and manage my condo while I am working overseas. Over the past 2 plus years I have found Highgate to be very professional, responsive (any repairs to the condo or requests I have made have been addressed very quickly), friendly, and very customer-service oriented. Owning and renting property can have the potential to be challenging, but Highgate have made my life incredibly easy in this regard. I highly recommend the services of Highgate; I continue to use them today and I wouldn’t hesitate utilizing their services again in the future.”
“I came upon Highgate Property Management in July of 2010. After my father passed away, I was left to manage our family business and was in need of a strong management team to help me through the many challenges ahead of me. Brian, Jonathan and Bert came to my aid, quickly gaining my trust and confidence through their professionalism and genuine concern. They have treated my properties as if they owned them themselves. I am so blessed to have found this wonderful team!”
“Thanks – we are so grateful for all your help in this mess! This year with the Palmerston house in the Annex, has convinced us that you provide really great value – we would have so many headaches with the roof, dryer, now furnace – would have been impossible to handle it all from this distance in a way that would have kept the tenants happy. Thank you so very, very much!”
“We heard about Highgate from neighbours who were renting a house near our own and spoke well of their professional involvement as property managers of their home. We own a home that we wanted to rent while we are away for the next three years. We called Highgate and set up a meeting with Brian and Jonathan Maloney. The result of this very helpful meeting and subsequent events have left us full of gratitude for the approach that Highgate has taken to people, to personal service, to investment, to long-term planning. They now serve as property managers of our home and have rented it to people that “fit” with our home; they also helped us purchase a condo from which we can come and go in an area that is a perfect fit for our needs in this season of life. The approach of Highgate has launched us not only into a new season of life but into a plan towards financial freedom that will allow us to pursue some of our life goals now that our four children are launched. We trust them, and they have already proven themselves to be worthy of that trust. ”
“We were very pleased with the service provided by Brian and Jonathan Maloney in the sale of our condominium. They very patiently explained every aspect of the sale as it progressed, and never gave us false expectations in terms of the sale value of our property. They were always easy to contact, whether by email, telephone or in person. The Maloneys gave us courteous, professional, honest service at every turn, and we would gladly recommend their services to our friends and family. You cannot go wrong seeking their expertise.”
“We have no hesitation in recommending the services of Brian and Jonathan Maloney. They are professional, reliable and always available. We have total peace of mind which is the most important thing for us.”
The Best in the Business for your Real Estate needs: whether you are buying or selling or looking for a property manager, Highgate Property is truly a “Central Station” for all your needs. There is no one better in this business. Brian, Jonathan and Justin are all top notch professionals and have all the answers in the world of real estate.
I have worked with Highgate Properties on two separate occasions. As a professional I am fairly demanding on the professionalism of the people that I dealt with for my personal affairs. In all respects, the Highgate team have met and exceeded my expect ions at all times. They are the real deal.
“It is with great pleasure that we write to recommend the services of Messrs. Brian and Jonathon Maloney. They have been managing our properties for the past three years with exceptional service. They have made the process very easy and painless for us, understanding our needs and ensuring our concerns were met. Their counsel and advice in the selection of property, tenants and rental rates has been invaluable. On an ongoing basis we are secure and comfortable in the knowledge that we have quality service individuals looking after our investments. We can’t imagine managing this with anyone but them and have no hesitation in recommending them to anyone seeking professional, prompt, friendly and integrity based services!”
“ My family and I leased a property managed by Highgate Property Investments Inc. for 2 years. After having been a homeowner for almost 20 years I was unsure what to expect as a renter. We had a fantastic experience and I credit Highgate for this. They managed any problem or concern that arose in a timely, courteous and professional manner. The maintenance staff, Joe and Bert, are outstanding – thorough, friendly and extremely competent. Most of my interactions were with Brian who is very professional and personable. I would not hesitate to call on them if I required a property management team – they made our living situation in a leased home enjoyable and stress free.”
“We would like to thank you for the great job you did in selling our house in Thornhill. You worked tirelessly for us and we feel you went above and beyond what would be expected from any real estate agent in providing assistance on the sale of a house. In addition to advertising and prospecting, which you did an excellent job at, and your staging recommendations and knowledge of our specific real estate area was invaluable. You also ensured everything came together at the close. Again, we have never seen a real estate agent work so hard or do so much, in helping sell a house. We would highly recommend Jonathan to anybody wishing to sell their home.”
“HighGate Properties have managed our property for the last 3 years, and their service has been nothing short of exemplary. Their commitment to ensuring that you choose the correct tenant is critical to your rental success. Beyond they are in constant communication and handle all your needs in relation to your income property. From scheduling the installation of appliances, dealing with builders, handling minor repairs and ensuring your property is being maintained properly. HighGate is a phone call away, wonderful with advice and deliver the straight goods on the market and prospects. More importantly they deliver peace of mind knowing your property is being managed with your best interests in mind.”
“Highgate has been handling my Toronto rental property for over 3 years now, allowing me peace of mind that it’s being well looked after. This is a huge benefit for me, since I live in Western Canada now, and am confident that any of my concerns are addressed promptly and to my complete satisfaction. I highly recommend them as a competent, professional and thorough service provider.”