“Dear Brian, It has been such a pleasure working with you, Jonathan, and Bert and the rest of the Highgate team over the past two years. I am very grateful that I found you. I work in an industry that requires exemplary client service. As a result, my expectations are very high … and to be honest, I have grown accustomed to disappointment when dealing with service-providers. Highgate, in contrast, never disappoints – in fact, Highgate has been nothing short of spectacular. From the very first call to you – just over two years ago – to our recent chat last week, you have provided extraordinary client service. Highgate never fails to impress. Highgate “inherited” my challenging property, and equally challenging tenant, from my previous (and disappointing) property managers.
The difference between Highgate and my former property managers was immediately and dramatically apparent. Highgate blew right through my high expectations and raised the bar for client service. Within days, Highgate swiftly dealt with my difficult tenant, which I’m sure saved me a lot of trouble and headaches. Shortly after, Highgate oversaw and managed a lengthy and complex foundation repair project. It was not an easy time with my property. The problems were enough to overwhelm any owner. However, even though you had just started as my new property manager, Highgate saw me through these challenges with professionalism, skill, and compassion. The Highgate team identified the problems, took ownership of the problems, and solved the problems. Highgate provided such exceptional service, that I didn’t need to worry about anything. Highgate is the gold standard – a model of excellence in property management and client service. I know that my property is in the best possible hands.
Moving my investment property to Highgate is the very best decision I have made as an owner. Thank you for all your professionalism, good advice, and excellent service over the past 2 years. I look forward to working with Highgate for many more years to come. I also want to thank you and Bert personally for your kindness, compassion, and support during the particularly challenging times. You treated me like family and had my back when I needed it most. You and Bert definitely went above and beyond for me.
Thank you. Brian, you and the Highgate team are the very best. I’m glad I have Highgate on my side.”