Landlords relying on the Ontario Landlord and Tenant Board (LTB) to solve a dispute are in for a long wait, according to a recent report which shows that the under-pressure tribunal remains in a state of crisis.

The report, issued by Ontario’s ombudsman, blasts the LTB for “excruciatingly long delays”, blaming the situation on severe backlogs, staff shortages, and inadequate technology.

“As an administrative tribunal, the Board is fundamentally failing in its role of providing swift justice to those seeking resolution of residential landlord and tenant issues. In doing so, it is denying justice to a significant segment of Ontarians,” said Ombudsman Paul Dubé. 

“There were small landlords, including those renting out space within their own homes, who were trying to cope with tenants’ abuse, criminal conduct, and facing financial ruin and serious health harms. It was clear that prolonged delays in having their applications resolved were causing them and others significant hardship.”

Lengthy delays

The LTB’s current trouble began during the pandemic when the tribunal closed its doors and went online. Backlogs developed as the system quickly became overwhelmed and the LTB has been playing catch-up ever since. It now takes an average of seven to eight months to schedule hearings at the LTB, and tenant applications can take up to 2 years. 

Even those who’ve got their judgements aren’t in the clear – waiting for the official order to come through can take months and, in some cases, applicants have had to endure another hearing because Board members retired in the interim. 

To date, the Ombudsman has received over 4,000 complaints from frustrated landlords and tenants, with many criticizing the inefficient and overly complex application process. 

In response, the government is channeling more funds into the LTB, following a $19 million investment last year. This latest windfall of $6.5 million will be used to hire an additional 40 adjudicators as well as back office staff.

What does this mean for landlords?

Renewed pressure in the wake of the damning report, combined with an investment in staffing, is certainly good news for the LTB – but it’s unlikely to make a difference any time soon.

Landlords with cases before the LTB system should prepare themselves for a long wait. Those lucky enough to have avoided any disputes may want to consider hiring property managers to maximize their chances of staying out of the LTB altogether.

Problems with tenants are one of the most common reasons landlords get involved with the LTB. Working with a professional property management firm can help you find reliable, trustworthy renters so you don’t get tied up in stressful, time-consuming, and expensive legal action.

Highgate offers comprehensive tenant vetting and screening, including background checks, credit ratings, verification of references, and more. We make sure you have a tenant you can trust and we’re also available for ongoing tenant management, with services such as rent collection and maintenance issues. 

If a dispute does arise, our experienced team will help guide you through the process, negotiating with your tenant and letting you know your rights. For complete peace of mind around your investment property, get in touch today!